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Noida/Greater Noida India
Not for Noida-No warranty if TDS>2000/Hardness>400
Oct 03, 2015 10:21 PM 2102482 Views
(Updated Oct 05, 2015 11:04 AM)

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Good product but warranty on membrane only if TDS is less than 2000 and Hardness less than 400. Your dealer won't tell you this.


My dealer didn't tell me. When AO Smith technician came, this is the first thing he told me. I was very upset. Next day senior officer came with another technician. He explained warranty terms and conditions properly and installed the product.


When you buy any AO Smith product, you start getting annoying SMS very day saying your installation request is on HOLD due to reasons that makes no sense. AO Smith promised to fix this and gave assurance that I won't have any issue in future.

Brand Response

Dear Customer, thanks for sharing your feedback. We regret for inconvenience caused to you!
We thank you for patience, we are reviewing your query & shall revert as early possible.
You can reach to our customer grievance cell wecare@aosmithindia.com any time for further support. Your grievance reaches to top management of organization and handled by specialist.
We assure best of our service & committed to provide appropriate solution.
AO Smith Customer Service

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By: AOS_aosmithindia Deactivated | Oct 04, 2015  12:08 AM imageComments 0

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