Bad experience AMAZON. Review on Amazon

I have had a few bad experiences with the delivered products from Amazon ( damaged 2x in a row, unable to return something because I didn’t have a large enough box, stolen/missing items) . However, every single time I call Amazon customer service on the phone, I am given incredible service. ( And I’m not a prime member.) I was terrified to call the first time, having dealt with large corporation “customer service” before. I have had the agents go completely above and beyond though to help me figure out unique problems or to make sure I’m not paying for damaged, missing, and unwanted items. I’m a realtor for CO, I’m not a spokesperson, I just know good customer service and I think Amazon trains and holds their agents to a higher standard, and it shows. I can’t speak to their email or “chat” customer service, but in my experience, I would never use those. Just call, be nice, explain your issue, and they want to help you solve it! ( Speedy service, too. I never? — or rarely at least — have to wait for an agent.)