I'm majorly annoyed with Amazon. I live in a apartment complex with 11 buildings, total. And recently it became a problem that Amazon drivers deliver to the wrong buildings, and I have no access to the hallways of any of the other buildings, unless a friendly tenant let's me in. We usually scope the neighborhood and try to figure out if we can retrieve the parcel, with help of the "evidence photo" provided by the drivers. Sometimes we're lucky, other times not so much, and we have to reach out to Amazon's customer service. Usually they are willing to fix the mistake or at least give us a refund, but this time got really ridiculous. After we couldn't retrieve the package, we used the live chat function and essentially they told us, the parcel shows as delivered at the right address and there is nothing they can do. So we called the next day, and they once again told us there is nothing they can do, and it's our responsibility to ensure that the given address is a secure location... it would have been, if Amazon actually delivered to the correct address! In the end we got hung up on twice, by very rude personal. We had explained that the fault lays on Amazon, and we could prove it even, with the photos provided by the drivers (not all hallways look the same, different door mats, colors of apartment doors and so on), but they didn't want to hear any of it. Not only are we out of $40 now, additionally this is just going to continue, because clearly Amazon is not willing to inform their drivers of repeated misdeliveries. Terrible problem solving tactics/solutions.
