Jul 18, 2025 10:03 AM
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Airtel's customer service in 2025 has received mixed feedback, with significant criticism dominating recent reviews. Many customers report frustration with unresponsive support, unresolved complaints, and poor network reliability. Common issues include slow internet speeds, call drops, and Wi-Fi connectivity problems, with some complaints unresolved for days or even months. For instance, users on Trustpilot and other platforms have described Airtel's customer care as "pathetic, " citing long wait times, unhelpful automated systems, and technicians failing to show up for scheduled fixes. Specific grievances include billing disputes, such as unexpected charges or difficulties paying bills from non-Indian banks, and challenges with re-KYC processes or SIM replacements. Social media posts on X echo these sentiments, with users highlighting ignored complaints, rude staff, and misleading service promises like 5G delivering "2G vibes."
