Apr 06, 2012 12:03 PM
3466 Views
I HAVE AIRCEL POSTPAID CONNECTION. WHICH I HAVE TAKEN 10 MONTHS BACK.
FROM LAST 10 MONTHS AM TRYING TO LOGIN MY ACCOUNT TO CHECK MY BILL AND TO MAKE THE PAYMENT BUT THEIR WEBSITE IS NOT WORKING.
I HAVE COMPLAINED TO CUSTOMER CARE BUT THEY ALSO NOT ABLE TO REGISTER MY COMPLAIN BECAUSE THEIR SYSTEMS ARE NOT WORKING. THEN I WENT TO NEAREST STORE TO REGISTER MY COMPLAIN. THEIR ALSO SYSTEM WAS NOT WORKING.
THEN I COMPLAINT ON TWITTER MORE THAN 50 TIMES. BUT TILL NOW THEY ARE NOT ABLE TO FIX THEIR WEBSITE SO THAT I CAN LOGIN MY ACCOUNT.
AIRCEL EMPLOYEES VIVEK AND PRAVESH NOW TELLING ME TO DISCONNECT MY CONNECTION BECAUSE THEY CAN'T FIX THEIR WEBSITE. THEY KEEP ON CHARGING LATE PAYMENT FEES BECAUSE I PAID THE PAYMENT LATE. THEIR SITE, CUSTOMER CARE, STORES ARE NOT WORKING. THEN HOW CUSTOMER WILL MAKE PAYMENT?
I LOVE AIRCEL PLAN AND AM HAPPY WITH PLAN. BUT BECZ OF WORST SERVICES NOW AM PLANNING TO SHIFT IT TO OTHER OPERATOR.
GUYS NEVER EVER BUY AIRCEL POSTPAID CONNECTION. PLANS ARE BEST BUT SERVICES ARE TOOOO WORST. AIRCEL EMPLOYEES DON'T CARE ABT CUSTOMERS THEY TREAT LIKE THEY ARE DOING FAVOR. AND PAYING MY BILLS.
COMPANY IS SPENDING TOO MUCH MONEY ON ADS BUT THEY DON'T HAVE A PROPER SITE WHERE CUSTOMER CAN CHECK HIS DETAILS. TO SAD. WORST EXPERIENCE, ., WORST SITE. WORST EXPERIENCE. WORST EMPLOYEEES
I WOULD RATE AIRCEL -10000 OUT OF 1
REGARDS,
RAKESH
