I had booked a hotel a month in advance and done the payment. 2 days before the travel date I call the hotel to confirm the booking status as I was travelling with a baby. I was told we're sold out on those dates. Then I called Agoda customer support, he tells me it's not agoda's fault, it is the hotels fault. If I have booked via Agoda, they are answerable. Such pathetic attitude. No one caredv to call and inform me the booking is cancelled. Thank god I was saved from the horror of reaching there and being told no rooms available. But all my planning from one month, leaves from office, all in vain. Never had such an experience with MMT.
