May 04, 2025 03:18 PM
390 Views
(Updated May 05, 2025 08:54 PM)
I had a terrible experience with Agarwal Packers and Movers(DRS Group). My consignment(GC No: 4954095) was picked up from Delhi on 16th April and was supposed to be delivered to Kolkata. I made a full payment of ₹;50, 225 on the same day, which also included a one-week storage charge. But even after more than two weeks, my goods have not been delivered.
Every day, I am told it will be delivered "tomorrow" that tomorrow never comes.
Here is just a glimpse of the harassment Ive faced:
Customer care and local staff give false promises and never follow up.
Drivers and coordinators keep changing and either switch off phones or stop responding.
I was passed from one person to another: drivers, local contacts, and so-called seniors all of whom failed to deliver or even communicate honestly.
Even after confirming the delivery date via email(for 1st May), the consignment never arrived.
On 3rd May one of the staff told it will be delivered on 4th May and, on 4th May they informed the truck met an accident. Today(5th May) we visited the head office at Kolkata and there the madam ensured that it will be delivered on 5th May night.
I do not recommend Agarwal Packers(DRS Group) to anyone. If you value your time, peace of mind, or belongings stay away from them.
