Dec 22, 2014 05:08 PM
35172 Views
(Updated Jan 13, 2015 04:31 PM)
I got a connection within 3 days of subscription and was just getting impressed with ACT. However, although the connection is fast, I am unable to use more than one device at a time.The moment I log in from another device, the first one gets disconnected.
I have been repeatedly calling the ACT customer care and each time I get a bored, standard response that the technician will revert by end of day. This has been going on for 3 days now.When I insisted on speaking with a superior officer, the executive informs me he is busy(!) and will call me back.
Somehow I get the feeling that complaints and escalation evasion is not new to the CCC team. I am not writing off ACT as yet and will wait for a day more but if the management is tuned in to Mouthshut, I have this to say - PULL YOUR ACT TOGETHER IN THE AFTER SALES SERVICE DEPT. IT STI*KS!
Update on 22nd Jan 15:
I finally got to the nodal office and placed my complaint. There was a man at my door the same evening and the issues were set right. Consequently, since there has been no problem in the past 3 weeks, I am revising my ratings now on connection reliability to very good and service support to good. The speed is not always at 20 mbps, but it is superfast and something to see, to believe. For comparison, try recalling your reaction when you switched from dial-up to broadband for the first time.
