I have ordered 2 rakhis on 3rd August, 2020 with a pack of celebrations total cost 695/- INR and selected the same day delivery option for umbai (Ghatkopar) location. It was supposed to reach by 10pm on same day but it did not.
I tried tracking my order next day i.e. 4th August, 2020 n it showed me that the delivery was attempted and its rescheduled for 5th August.
Again on 5th i traced my order they showed me the same scenario stating the order is rescheduled for next day.
Then itried to reach them through call to ask about my pending order but non of the customer care executive responded and in the app page when u try calling they don't show any contact details, insted they ask u to submit your order #, name and email and when u submit it an auto message saying "we have received your concern and our specialist will call you soon", but no call was received from them even after my daily attempts to reach them for consecutive 8 working days. On the contrary non of their customer care number is responding when called.
I have tried calling their customer care from 4th August till 11th August daily that too 3-4 times a day on their 3 various numbers i.e.01145830000, 9871141000, & 01145951000.
I would say that its the worst ever site to order and send your occasional gifts.
Its a waste of money and your orders also wont be delivered . They wont receive your calls neither any of your queries once the order is placed. I am still waiting if they receive my call and atleast refund my amount.
I would not recommed this app to anybody and nor will i rate a single star to it. Its the worst ever experience, waste of your time and money.
- Thank You! We appreciate your effort.
