7 days ago
29 Views
My Zebronics JukeBar 1000 subwoofer failed just 1 year and 1 month after purchase. Since it was out of warranty, I chose paid service and took it to the Vashi Zebronics Service Center. They informed me that the PCB needed to be replaced and assured me they would order a new one.
After the repair, I requested my old PCB, as is my right. Shockingly, they refused, claiming it was company policy. Worse, they said I could only get my own part back if I paid 25% of the parts cost.
Their justification? The company supposedly gives a 25% discount on new parts when collecting old ones yet this discount is not mentioned anywhere on the bill. The bill simply shows the full price, with no transparency whatsoever.
This is nothing but a misleading and unethical practice. Customers are being fooled under the pretext of service and policy.
Beware. I strongly advise against buying Zebronics products. Their after-sales experience is disappointing, non-transparent, and feels like a deliberate attempt to exploit customers.
