Sep 15, 2010 03:37 PM
1661 Views
(Updated Sep 15, 2010 09:30 PM)
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
As the title tells a lot about my idea about this website, getting refunds from this private organisation is impossible.
Case: Rail ticket partially cancelled( i.e. 1 out of 5 tickets cancelled after reservation.)
Cancellation Date: 25.08.2010
Refund expected date: 1.09.2010
Today: 15.09.2010.
The amount is INR 323, and for today's case it's termed meager... However, such a case cannot be ignored by a person like me as its not the case of being stingy, but its about how honest the company is to me.
Communication:
03.09.2010 : Called makemytrip and was told that it would take 48 hours more.
05.09.2010: Called again and was told to send my bank statement (i.e. from 25.08.2010- 05.09.2010). Still 48 hours more.
07.09.2010: Called again. Was asked to wait for 48 hours more. Though on website it showed "refund complete" dated 6.09.2010.
10.09.2010: Called again. Was told that my case has been forwarded to accounts dept. Would take 48 hours more. Was assured my giving me a ref ID.
13.09.2010: Called again. Was told that it would take 48 hours more.
15.09.2010: Called again today. Was told to send my bank statement again. 48 hours more. This time I asked that whether I would be contacted or I would have to contact again.
From the above dated points, I am stressing about the number of calls I have already made to get my 'meagre' amount of INR 323. Also, everytime I call, I am questioned in every other way possible as if I am calling for the first time.
Is the company telling me, silently, to forget my INR 323 ??? The question is not about the amount but the integrity of this company. Is this the way, one has to wait for one's own refund???
I never had such bad, miserable and pathetic customer services offered ever...and would also want people to know about the same.
Would really want you all to contribute by commenting on the same.
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Raviraj Suvarna.
