Jan 06, 2016 11:22 AM
1673 Views
MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I would never recommend anyone to use their mobile app. I opted to book a ticket for 10 Dec and after billing they send me a ticket of 10 feb 2016. when I complaint about it they re-secluded the flight but with cancellation charge of 6000.
there was a fault in their app which they deny to accept. I was promised a resolution in 24 hrs and after 21 days they didn't bother to update me .
Reference ID:[151209-045622] we talked to
Ankit Saini|Post Sales Sr. CSS, we were assured resolution within 24 hr
when I raised the concern on social media twitter they said they gonna reach me in 72 hrs. and within 3 mins they came back saying its my fault.
how ridiculous!
if I have to travel tomorrow, I will skip dec and skip january and scroll down to select February .
no stupid person in this world will do this and thats the reason makemy trip gives me for not refunding. had it been my mistake why they waited 21 days that too on my inquiry told me its my mistake.
this is clearly not example of honesty and professionalism .
now onward I will be smart player visit you guys to see comparison and book ticket directly going to share the same tip to everyone I know
