Nov 19, 2025 11:22 AM
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COMFORT_GRID Cares
COMFORT_GRID is working closely with MouthShut.com to enhance customer satisfaction.
The Sleep Company has given me one of the worst customer experiences ever. I ordered their adjustable table, and it has not worked from the very first day. Forget premium the product quality is so bad that it feels like a completely defective unit dumped on the customer.
Their installation process is a joke. The installation guy just assembled the table like he wanted to finish the job quickly and run away. He didnt test a single function, didnt check if the table moved, didnt check the switches absolutely zero professionalism.
From day one:
The product arrived with a broken power adapter plug. Took them one entire week just to replace that.
Even after replacement, the table never worked at all.
The display, switches, and movement system are completely dead.
Clearly, they are using cheap and low-grade electronic components that fail instantly.
To make things worse, their customer care is completely useless. Its been over three weeks of following up, and all Ive received are meaningless excuses, delays, and no actual solution. They dont take responsibility, they dont provide timelines, and they absolutely dont care once the payment is made.
This brand pretends to be premium, but the reality is poor quality products and even worse service. I strongly regret buying from them and would warn others to avoid wasting their money like I did.
