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nobroker is working closely with MouthShut.com to enhance customer satisfaction.
Hello NoBroker Team,
I am extremely dissatisfied with the services provided by NoBroker and feel compelled to formally raise this complaint due to repeated instances of misrepresentation, incompetence, and unnecessary charges.
Even after paying a sum of Rs. 13501/- which covered facilities like rental agreement and discount on packers movers, it appears that all statements made by your RM, Sales team, Legal team, and other teams were merely a gimmick.
From the outset, I was assured that the rental agreement process would be completely handled by your legal team and that my only responsibility would be to pay the legal fees. However, this promise turned out to be blatantly false. Your legal team showed no understanding of the process and repeatedly contacted me asking for the landlord and flat details.
This is completely unacceptable. You facilitated the handover of the flat to me, yet your own team expects me to provide information that should already be available internally. This reflects a severe lack of coordination and professionalism.
On top of this, I have been charged multiple unnecessary fees under the name of convenience. Ironically, the only thing your team has delivered is inconvenience, confusion, and wasted time. There has been absolutely no value addition that justifies these charges.
Further, I was promised a 20% discount on packers and movers services as part of your sales pitch. When I contacted the service provider myself, they clearly denied offering any such discount and stated that discounts are applicable only for bookings above Rs. 10000/-. This directly contradicts what was communicated by your sales team.
This raises a serious question as to why NoBroker or its sales representatives consistently propagate false or misleading promises to customers. Such practices destroy customer trust and severely damage your credibility.
Additionally, I have no understanding of why your internal teams are not in sync. I had to brief every team separately about the same issue, and yet each time I was told that they belong to a different team. Is this what you consider quality service? Why should a customer suffer because you operate with multiple incompetent teams who have no internal visibility and no clarity on how to access required details for a smooth process.
You should stop charging a convenience fee and instead start offering an inconvenience discount.
I expect a clear explanation for the misrepresentation, a justification for the charges levied, and immediate corrective action. If this matter is not addressed promptly and satisfactorily, I will be forced to escalate it further.
