MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
I booked the “3N/4D Deluxe Family Holiday to Munnar & Alleppey” expecting a smooth and enjoyable trip, but it turned out to be a huge letdown.
Firstly, despite the itinerary clearly mentioning “sightseeing in Alleppey” (including the beach and a temple), once we arrived, we were casually informed that because we had opted for a houseboat stay, sightseeing wouldn’t be included. This “clause” was never clearly explained during the booking process and felt completely misleading — why advertise sightseeing if it won’t be provided?
When we notified the support team about this, they acknowledged the mistake, agreed that there was an issue, and assured us they would try to resolve it — but after that, there was absolutely no further communication or follow-up.
Secondly, due to the early flight timing, I had to personally coordinate and pay for a taxi transfer from the boat docking station back to the predefined taxi pickup point (the boat’s starting location) at 4:45 am — something that should have been managed as part of the package. This added a lot of unnecessary hassle to what was supposed to be a stress-free holiday.
Overall, the trip was poorly organized, misleading, and a very disappointing experience. I would strongly advise against booking through this operator unless you are ready to manage your own arrangements and chase after support even after paying for a so-called “package tour.”
