goibibo_ibibo Cares
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Goibibo is a highly unreliable travel agency. I strongly advise against booking tickets with them.
I booked a round-trip flight that was advertised with zero cancellation charges for both onward and return journeys. However, when I had to cancel only one leg of the trip, Goibibo refused to provide a full refund, citing an internal policy that was never clearly disclosed at the time of booking. This is misleading and unfair.
More concerning is the behavior of their customer support. A Goibibo customer care representative claimed he was connecting me to IndiGo Airlines, but later it became clear that the person was still a Goibibo representative falsely claiming to speak on behalf of IndiGo. This is extremely unethical and deceptive.
Hidden policies, partial refunds despite zero cancellation claims, and misleading communication make Goibibo untrustworthy. I will never book with them again and recommend others avoid them as well.
