I have been requesting for cancellations of the scholarship ias course since 13th of march 2020. During the purchase of the course( at end of jaunary 2020) I was told by nitish sir( byjus salesman) that an exam will be held and only if I qualify that exam and then I will be eligible for the course if I fail the exam I won't be eligible and the tablet will be taken back and the money would be refunded. I thought I was privileged that my competence would be judged and only then I will be able to join the course.but no such elimination exam was held and my first emi was deducted without the exam on 10th of march. soon after the deduction I became alert that mention of the exam was just a gimmick to pursuade me to take the course.and soon after the deduction I made my mind not to continue the course further which I didnt really like much.i could have cancelled the course in the intitial 15days but since I was told that an exam will held I decided to wait till the exam but the exam never happened and I also lost the 15days window period. BYJUS is intentionally delaying the cancellation. I can show all the mails and contact history( voice recording) with byjus.
In this way byjus harrass their consumer and keeps on delaying the Cancellation procedure which is completely illegal.
I hope no other consumer is cheated in this way.
