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We had a very bad experience with Cabbazar. We had booked a car (Booking ID 1041447) for six elderly persons for three days from 25th Nov 2025 to 27th Nov from Muzaffarpur(Bihar) to Patna with multiple stops. The ad said Innova Crysta will be provided to us. We were advised to first book the car by paying an advance of around 30%, and for boot space we have to pay extra and for a new car we have to pay even more! We agreed and paid advance amount. Only then the person told that Innova Crysta was not available on that route and we have to settle for Ertiga. They said even the advance amount is not refundable in this situation. So we had to agree for Ertiga and they sent me an email that Ertiga 7+1 seater will be provided to us. When I told them that Ertiga 7+1 is not manufactured by the car company they just evaded my question and advised that we have to adjust! We agreed as we had already paid the non-refundable advance.
Now the cab owner phoned me and started hankering for the driver's meal expenses, though that was to be paid by the company as per terms and conditions. Again we agreed as we were trapped.
On the day before start of journey the cab owner told that there will be delay in schedule due to marriage season. When we protested he threatened to cancel the journey. We called the company and after much negotiations they provided us an old Renault Triber car, that too two hours behind schedule. All six of us were senior citizens and had to complete our journey in the cramped seats. We had never faced such trouble anywhere else.
After two days of completing the journey a company representative called me and asked for the rating of the driver. When I started narrating the difficulties we faced she put the call on mute! I have recorded the call and will produce it to competent authorities, if needed.
Yet after some days they called me in a very indifferent manner and told me to settle the matter in exchange of a Gift voucher of Rs 200! When I said that I'd rather gift the Rs 200 to the company and expect them to address my grievance they told that their top officials will call me to solve the issue. I'm still waiting for their top officials' call.
I'm surprised how the company survives in this competitive world with such an arrogant attitude.
Regards
D J RAY
