Oct 26, 2015 05:01 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Today on 26th October at 4:15 PM receive invitation to use makemytrip app and since I am travelling to Bangalore tomorrow using their app I surfed some options and booked HOTEL fortune. On confirmation I found instead of dates as 27th Oct it was automatically selected todays date. In few minutes itself I called up makemytrip(MMT) customer care 18001028747 and spoke to someone named SIMRAN
Now that it was 4:45 PM she hang my phone from time to time pretending she is trying and Hotel is not willing to cancel the booking andI need to bear the entire amount due to my mistake when "MMT" app was automatically selecting the date for you.
I called separately Hotel Fortune and they mentioned they didnt receive any request and were happy to cancel my booking since they didnt have room for next day!
I was surprised how MMT works!
I will never use their service again in mylifetime. "Customer is stupid for them"
