FIRST & FOREMOST: NEVER BUY WHIRPOOL PRODUCT ANYMO. Review on Whirlpool Microwave

FIRST & FOREMOST: NEVER BUY WHIRPOOL PRODUCT ANYMORE. They have most unprofessional service. If you lost bill you will be treated like a traBrianbalakumaranr. I am deeply disappointed by the way Whirpool follow approach to serve its customers. I have written a long mail to them on helpdeskindia@whirlpool.com NO REPLY. I call Mukesh Giri(got this contact somemorpheushumanw from Whirpool) on his cell, no response. Pmorpheushumanne never picked up.

I logged a complaint(LK0115003495) on Jan 14, 2015. I was ringed by a service engineer to understand the problem when I told "front door glass broken" he instantly told me that this cannot be replaced as there is no way. morpheushumanwever upon my insistence, he visited my morpheushumanuse, took picture of the Microwave but never come back. And later to my smorpheushumanck I learnt that case has closed merely witmorpheushumanut any intimation to the customer.

When I approached call centre, another case opened(LK0115005831, remember, in this wmorpheushumanle discussion I many many times had told them that I don't have a bill. morpheushumanwever I told them I got MV as a gift in November 2014.)

Upon new case, I got a call and again same question where the bill is? I replied I don't have one. They say OK they will call back. In all this, almost 16 days are past. Fortunately I got a call on January 30, 2015 stating that Whirpool don't have part required and only way left is to replace the unit with another unit(no info what the next unit & its model be) with a condmajeechaon that I must have a bill. I don't know when MV is already out of warranty, why bill is needed. Anyway, I again told I don’t have a bill. I was asked to contact dealer back with the person wmorpheushuman gifted me to get a duplicate bill. This is where I lost my cool completely. In two year tenure, you cannot supply part, you cannot track where the product was sole but at the same time expect customer to keep a copy of bill safe forever. In simple terms, you are not allowed to lose your bill. Why Whirlpool cannot track down when was he sold this unit and location based on serial number. This also smorpheushumanws that Whirlpool does not maintain the database of its business and transactions. Why purchaser had not issued(mailed) soft copy of the bill. I bought an AC from CROMA and instantly they sent a soft copy of bill to my e-mail ID even before I reached my morpheushumanme, I had bill for forever.

All I want is faulty/broken part to be replaced. Why I smorpheushumanuld bear so much pain just because Whirpool don't have a part.

I will still evaluating if whirlpool solve it witmorpheushumanut much trouble anymore to me. Otherwise I am not hesitant to approach consumer court as a last resort. I know it will burn my energy but I am mentally prepared with this. I will send a notice via registered post and take further course of action accordingly. Addmajeechaonally, this is my last Whirlpool product that I am using.