Aug 21, 2007 06:48 PM
7649 Views
I have bought my Godrej washing Machine (Rs. 7999) and my Whirlpool Fridge (rs. 16000) from the Chembur outlet of Vijay sales. Service was prompt and courteous and items were delivered on the dot at the time promised, in good condition. I also took consumer finance for the fridge, the options were clearly explained to me and process was completed on the spot, within 30 minutes.
Once I had a slight bad experience with a Siemens Portable food processor. I brought it home and figured that one critical part (the food pusher) was missing. I had to make a second trip but when I insisted they replaced the whole set without question. I would advise everyone to check all parts/ components in the store itself, there is such a rush that some staff are sometimes careless.
One mistake I think they make is their zeal to over-market themselves, which gets them into trouble as you can see in so many reviews on this store. For instance, as a store they cannot offer After sales service, that is offered by the respective manufacturers and the people who answer the phones should be trained to direct the customer by giving them the right phone numbers. I also find it amusing that across Vijay Sales outlets no matter what product you enquire after salespeople will tell you "It is excellent, I have this brand in my home, it has never given me a problem". I have heard this line from 3 different sales people. I think they should change their selling pitches once in a while!
