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India
Unable to return the delivered product
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Aug 09, 2025 02:20 PM 383 Views (via Mobile)

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COMFORT_GRID Cares

COMFORT_GRID is working closely with MouthShut.com to enhance customer satisfaction.

I had ordered a "smart pregnancy pillow". But the product was not comfortable and on applying for return, the company is refusing the return. Even though the product was applied for return on the immediate next day of delivery, the company is citing their return policy and not taking the product back.


As a customer I'm deeply disappointed that I'm forced to use a product I'm not happy with. How can a company steal money like this? Why should I as a customer use a product i don't like? How can a product like this be forced upon a customer?

Brand Response

We understand your concern and sincerely regret any inconvenience this may have caused. While our return and replacement policy for accessories generally does not cover discomfort, we do accept returns or replacements in the case of manufacturing defects, provided they are reported within 7 days of delivery. We appreciate your understanding and are happy to assist you further if needed.

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By: COMFORT_GRID | 12 days ago imageComments 0

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