I placed an order online on swiggy Mart Bangalore a week ago for two items worth Rs 316 but after sometime I got a call from the delivery person that for your address I cannot deliver the same. I live in tatanagar Bangalore near hebbal and location/ address was available in my online account and chosen correctly. When I spoke to the store persons they said your order is cancelled and there is no refund of any money. I wrote e-mails to swiggy customer who wanted order no etc. I looked for the order no on my online account but found nothing they had erased everything therefore I gave them the time and items ordered with screenshot of location and address but there was no reply. I have a debit card tranfer to swiggy from my bank acct.Therefore I escalated my query for refund to the highest consumer care executive but no reply has been received till today. I therefore conclude that this company is deceptive and indulges in acts of moral turpitude and doesn't mind cheating it's customer. I advise any purchaser online to keep away from buying from them as they don't have the least regard to their customers
Dasharathi KR
Sr cit/ retd jt dir CPRl bng
