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Verified Member MouthShut Verified Member
India
Why its ticket system Verified ReviewMouthShut has verified the genuineness of the reviewing consumer.
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8 days ago 61 Views

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Isnt it easier to make a live chat and shorten the waiting time to 15 min at max. Yes AI made its job, but when I need something that only human is capable of, track the condition of my withdrawal, creating support and ticket, while waiting wasnt the most pleasant experience.


The day was saved by how friendly the platform was and how high was payouts. Especially, when my first withdrawals was performed on the next day, without much troubles.

Brand Response

Dear Adisongarcia41,
Thank you for sharing your experience.
We understand that the ticket-based support system may sometimes feel slower compared to live chat, especially when urgent assistance is needed. Our team uses this system to ensure each inquiry is carefully tracked and resolved accurately.
We are glad to hear that, despite the wait, your withdrawal was processed smoothly and that you found the platform reliable with high payouts. Your feedback regarding response times is appreciated and will help us improve the overall support experience.
For any future inquiries, our support team is always ready to assist you.
Best regards,
Pocket Option Team

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