Oct 17, 2013 07:03 AM
2071 Views
(Updated Apr 18, 2015 04:05 AM)
This book is as relevant today as it was when it was written. Nothing is as important in life as accepting one's mistakes and expressing sincere regrets for the behavior which prompted it. The writer by means of a simple story explains how well a one minute apology made sincerely can help diffuse a potentially critical situation. This book may have been marketed as a Management Primer; but it is much more than that - it is a life skills manual.
