MakeMyTrip Cares
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Dear fellow travelers,
I’m stayed at the Manhattan Sukhumvit, which is advertised as a 4-star hotel. Unfortunately, the reality feels far from that — more like staying in a rundown area. The room has been a major letdown, with water dripping continuously from the AC. Despite reporting this issue to the hotel staff, their only solution was to offer us another room of the same type, with no real improvement.
Overall, it's been a very disappointing and uncomfortable stay. I would not recommend booking this hotel, as it doesn't live up to its star rating or basic hospitality standards. To make matters worse, our booking partner, MakeMyTrip (MMT), was completely unresponsive and failed to understand the seriousness of the situation. Their lack of support ruined what was supposed to be a relaxing holiday. The hotel staff completely accepted their fault but we're not ready to give refund for the suffered days.
I strongly recommend avoiding both this hotel and booking through MMT. This experience was extremely disappointing and not worth the stress.
