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Makemytrip is worst bus service ever. Review on Makemytrip

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57%

3.85

44,385 Votes

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About Makemytrip

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Contact Details

Swing Complex, 2nd Floor, Near Chakli Circle & Emerald Complex, Race Course Road, Vadodara 390007, GJ

https://www.makemytrip.com

ninadas

400081 India

1 Review

1 Follower

Makemytrip is worst bus service ever.

Sep 16, 2016 06:32 PM 1845 Views

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MakeMyTrip Cares

MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.

One of the worst service provider ever I have interacted with. I had booked ticket 2 months in advance for my senior citizen father from Kankavli to Mumbai(NU270421765236880). On the day of departure the operator switched of his mobile(only contact provided) and was untraceable(Priyal Travels -(8433921712). I called up customer support 3 times between 7:30 pm(Departure time) to 8:45 pm. Ever time I got answer that my case will be forwarded to concern team and someone will call me back.

My father(62 yrs) stood at isolated bus stop for nearly three hours without any help. Is this what you call makemytrip experience?

To this day I have not got any apology or call from Makemytrip.com, only mail I got is my ticket is cancelled and I will get refund, that also less than amount paid(error again said by customer support).

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Brand Response

Dear ninadas,
We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.
We apologize for all the inconvenience to you while dealing with us. We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.
We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.
Regards,
Team-MakeMyTrip Care