May 12, 2025 01:13 PM
227 Views
I recently left my Celerio for service on 06/05/2025. The showroom offered a convenient pick-up and drop facility, which I appreciated. However, upon receiving the car in the evening, I noticed the fuel gauge was showing reserve. This was surprising, as I had fueled the car just a day earlier(on 05/05/2025 at 4:10 PM) for ₹;1000 and had driven it straight home.
Lesson learned: Never fuel up the day before handing your car over for service, as it raises questions about fuel usage during the service period.
In the bill, I also found a charge of over ₹;600 for a pack of four microfiber cloths(including GST), and ₹;220+ for a "Lemon Freshener." Not only are such fresheners often unnecessary, but some can also be harmful(possibly even carcinogenic). These additions were made without prior consent. A similar thing happened during my last service, where I was billed for a hanging perfume strip costing over ₹;100. I believe the service advisor should always take the owner's permission before adding such items.
Additionally, I noticed a change in the type of engine oil used. Last year, synthetic oil was billed at over ₹;3000. Given that I use my car sparingly, I would have preferred regular engine oil, which costs around ₹;1000. This preference was never discussed.
Finally, I must highlight the lack of follow-up. While most showrooms are quick to ask for reviews, I received no call or message regarding my service feedbackeven after raising concerns about the suspicious fuel level the very next day. It seems the dealership, and possibly the company, are only interested in glowing reviews and are reluctant to acknowledge or act on negative feedback.
To fellow Maruti Suzuki owners: Please stay alert about fuel levels, added charges, and unnecessary accessories or upgrades during your service. Be vocal about your preferences and always check your bill in detail.
