Jun 28, 2014 11:07 PM
40783 Views
(Updated Jul 10, 2014 02:52 PM)
Please do not use this website. The customer care consists of cheats. because customer care mentioned wrong amount. Screwed up my whole flight booking from srinagar to chennai. If representatives by the name Mohit or Sanny or Ashoknath or Sunil or Sandeep picks up. consider your money lost.
Due to the comedy of errors made by the above Go ibibo staffs I lost Rs.13, 000/-
LATEST MAIL FIRST
Dear Sanjay Shankar,
We have nothing to say on it. Sincerely regret for any inconvenience caused to you, but at the same time we would like to apprise you that at our end the refund has been processed, rest it depends on your bank cycle.
Hence, you are requested to check the status with your bank.
Regards,
Goibibo Team
From: Sanjay Shankar
Date: Wed, Jul 9, 2014 at 5:28 PM
Subject: Re: #840523 - Goibibo has replied on your ticket
To: notifications@akosha.com, Managemant Goibibo
Hi Goibibo Management.
This one goes social for sure.
You mentioned in the mail earlier that
Maximum within 5-7 working days. This statement means Minimum 5 days and Maximum 7 Days.
Now you are mentioning in the latest mail that take a Minimum of 7 business days.
Which is right? Your statements are extremely contradictory. Please dont make a fool of yourself further more. Sounds like a bunch of incompetent people are reading the mail on the other side.
Advise further
Sanjay Shankar
On Wed, Jul 9, 2014 at 5:17 PM, Goibibo wrote: Dear Sanjay Shankar, Greetings from Goibibo! As aforementioned earlier, the refund has already been processed at our end, however the processing time for refund typchandru021y take a minimum of 7 business day, and this the time taken by the bank and payment gateway to reverse the transaction in customers account. Regards, Goibibo Team
From: Sanjay Shankar
Date: Wed, Jul 9, 2014 at 10:27 AM
Subject: Re: #838131 - Goibibo has replied on your ticket
To: notifications@akosha.com, Managemant Goibibo
Spell your "co-operation's and understanding's" properly before you ask for it.
On Wed, Jul 9, 2014 at 10:23 AM, Goibibo wrote: Dear Sanjay Shankar Greetings from Goibibo! Sure, we will confirm the amount to you maximum within 48 hours. We look forward for your coopeartion and understaning in this matter. Regards, Goibibo Team If you would like to unsubscribe and stop receiving these emails click here.
From: Sanjay Shankar
Date: Tue, Jul 8, 2014 at 6:37 PM
Subject: Re: #836137 - Goibibo has replied on your ticket
To: notifications@akosha.com, Managemant Goibibo
Last week I called and you mentioned to me I will get in 24 hours. Now you want 72 more hours?
Do u see what you are trying to do? Its been a month since the refund transaction was initiated. No one from the management calls up and updates the refund status.
What is the amount that will be credited back to me? Mention the correct amount. Dont give sentences like somewhere around 17000! BE PRECISE.
From: Goibibo
Date: Tue, Jul 8, 2014 at 6:20 PM
Subject: #836137 - Goibibo has replied on your ticket
To: sjy.skr1988@gmail.com
Dear Sanjay Shankar
Greetings from Goibibo!
We regret for the disappointmnet and inconvenience caused to you.
Since, you have forth this concern to us you are requested to contact us for all your query related to this booking.As aforementioned earlier, we will refund the amount to you as conveyed by our reprsentive during the booking process which is somewhere around 17000. You are requested to allow us 72 hours more and we'll get the matter sorted for you.
Regards,
Goibibo Team
