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About Aviva Life Insurance

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Verified Member MouthShut Verified Member
Kolkata India
Aviva Term Policy - Avoid
Jul 17, 2011 05:58 AM 11312 Views

Customer Service:

Claims Settlement:

Premium:

Range of Plans:

Staff Attitude:

This is what happened to me.


Got a good quote from websites like policybazar.com which appears as an advt in many popular sites for aviva term policy, find that aviva is offering low premium for term policy, get interested, apply, pay the advertised premium, go for medical, then they increase premium amount by 60-100% sighting underwriter decision although medicals are fine, you get annoyed and ask for cancellation and full refund, they deduct 50-80% of the premium amount you originally paid thinking you are making an investment:) . call customer care . they tell its the system although its nowhere written and in fact initially you will be told medicals is free of charge and the website says you will be charged medical, stamp fees etc only if you decide to exit yourself during freelook period. . customer care further tells u its no use to complain, escalate, try reaching his/her supervisor etc. you may be told that someone/supervisor will get back but no replies, no replies to emails etc . a nice quick clean loot.


I am happy to have quit, I am sure that will not settle any claims as well, in case there is an unfortunate application for the same.

Brand Response

Dear Curiousi,
We regret the inconvenience. However please do note that the policy premium may get increased post medicals as the mortality risk may increase. This is a common practise across the industry. Please do write in with your contact details to social@avivaindia.com and we would like to connect with you on the same.
Regards,
Aviva Customer Services Team

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By: Aviva_Life Deactivated | Feb 26, 2013  03:05 PM imageComments 0

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