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MouthShut Mobile Service

Dear MouthShut.com Member,

I hope this finds you and your loved ones well and in the midst of peace and prosperity.

First, a story from a MouthShut.com member that shows we are making a positive difference: Pradeep Chopra is an IIT Delhi Graduate who co-founded OmLogic. I am also privileged to count him as a friend. Pradeep shared the following in an email (certain portions underlined for emphasis):

Recently, I had a terrible experience with Apple MacBook and Apple India. I posted a review at your community and only then Apple listened and actually gave me a new laptop. Thanks to your community and its power...Fortunately, the review is being read by around 6000 people and people have been writing to me whether they should be Apple MacBook.

It may not be obvious, but there are three heroes in this story: Hero #1: Pradeep is definitely to be commended for not settling for a faulty, malfunctioning product. The respect he got from Apple was well-deserved. Hero #2: We also want to tip our hat to Apple. It may have taken them some time, but they eventually did the right thing. In the long run this will result in more business for Apple than the cost of one bad laptop that they replaced. Hero #3: Last but certainly not least, notice how Pradeep recognized and thanked the community. He is thanking you, me and everyone who reads, writes and comments on reviews and posts at MouthShut.com. We are making a difference!

I am sharing Pradeep's story because the power of this community to make a positive difference is about to go a notch higher. Ready? Here goes:

MouthShut Mobile

I am pleased to announce the Beta availability of MouthShut Mobile. MouthShut.com members can now send SMS reviews from anywhere on any product/service using their mobile phone. Let this serve as notice to all bad product and service providers. If they risk making a consumer angry they do so at their own peril. Because now anyone can pull out their mobile phone and send an SMS right there and then telling the whole world about how you let them down. There is also good news in this. As history shows, MouthShut.com members are equally apt in recognizing good quality and excellence in service by showering praises. Do a good job and watch word of it appear on MouthShut.com and spread instantly. There is a link to details of how MouthShut Mobile works at the bottom of this letter.

MouthShut Mobile unleashes the power of the consumer. If you are at a restaurant and food/service are not up to the mark what are your options? Now you can send an SMS and tell the world. When you get off a plane and are upset about the quality of in-flight experience, get it off your chest before you get too far from the airport. How about a movie that makes you want to clap your hands straight from your seat at the movie theatre? Now you can do a digital clap on MouthShut.com - send an SMS praising the movie and what you like about it. You can be sure CEOs and Senior Executives are tracking what you have to say just like the good folks at Apple took note of Pradeep's review. Collectively we can be even more powerful. This takes the concept of kar lo duniya mutthi mein to an entirely new level! Not just the world in the palm of your hands, but the POWER of the world in the palm of your hands.

The MouthShut.com Community

Gentle reader, you are the reason MouthShut.com exists. I read every email and M2M I receive. Your messages and feedback on recent changes at MouthShut.com offer me food for thought. I ruminate, deliberate and cogitate over the opinions you express, I am inspired by them and it's the stuff that keeps me going.

At MouthShut.com I can write reviews or just wax eloquent in My Diary; I can see what highly customer-centric companies are doing by reading their Corporate Blogs; I can read up on small businesses in my city in MouthShut Local. As I do all this I make friends in this community, so I decide to share pictures in a handy Photo Gallery. And now I can now walk around town ready to sing praises and level (God help me, hopefully constructive) criticism against anyone using MouthShut Mobile. I pledge to you that we will continue to add and enhance features that improving the overall MouthShut.com member experience. In the journey to getting there we will incorporate a lot of your ideas and suggestions and sometimes we might simply disagree. Clearly, as one MouthShut.com member pointed out, while everyone has opinions, including everyone's opinions is practically impossible. Where we disagree, let us still stay friends and keep a good, even spirited discourse going. Disagreements are sign of strength if it is channeled with mutual respect. I promise to do my part towards this. Who knows, today we may disagree but tomorrow our opinions may begin to converge.

Towards this, let me be the first to admit that I appreciate privacy concerns over Photo Gallery expressed by some members. We will soon introduce a feature where you can share your photos either with the entire community or only with members of your Trusted Circle. Ultimately you will have control over this feature and the extent to which you share your personal photos. I think this allows us the use of the feature while blocking the potential misuse.

I look forward to continued dialogue as we build more and grow further!

I leave you with good wishes as we move deeper into the season of plentiful rain. May prosperity rain upon our beautiful country, nay across the entire world, just as monsoon clouds descend upon India.

All said and done, please do visit MouthShut.com and let me know what you feel about the new features. You can always contact me at