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MouthShut Score

36%
2.13 

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Zomato.com Reviews

Money grabbers
1 hr 27 mins agoRead (via Android App)
They cheat with cancellation money as it was not returned nor sdjusted with immediately given another order.Once the order is cancelled immediately before it was ready, it should have come with refund.

Zomato
1 day agoRead (via Android App)
This zomoto is too expensive out side we will get less but its take too expensive for food atlist they want to reduce price it will help to some customers

Delivery issue
1 day agoRead (via Mobile)
I just order pastry to Zomato but they delivered pastry in a very bad condition all creams were spread in box pastry looking horrible

YOUR RATING ON

Zomato.com
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Disgusting customer support services
Mar 07, 2019 10:21 PMRead (via Mobile)
I raised a complaint on 14th Feb and several times after that but nobody has bothered to respond ever. Whenever we write any complaint on their customer support chat... their representatives give false commitments...yesterday, in urgency I ordered food on their app..but I opted put from payt...Read More

I have ordered chole bathure before 1 hour
Oct 29, 2018 01:46 AMRead (via Mobile)
I tried to contact each and every one but my order was not delivered yet. I am dying in hunger now. I ordered chole bhature but when I contacted the restaurant from where my order got placed then they said they received an order of only chole masala and I was charged 160 rs.When I asked the ...Read More

#synopsisDesc#
THE WORST FOOD DELIVERY APP! POOR CUSTOMER SERVICE
Jun 21, 2018 04:03 PMRead
I ordered food from zomato today. I had paid through the card and my order was prepaid. I kept on waiting for the order but the order didn't reach me. After that, I saw the app to check delivery status and I saw the order to be delivered.On inquiry by zomato team I got to know that the order...Read More

Disgusting customer service by ZOMATO
Jun 12, 2018 11:51 PMRead
Zomato #zomato_reviewsOrdered a Choco chip thick shake today from zomato, from Keventers(DLF Promenade mall) at 09:25 pm which showed delivery time 10:08 pm, and THIS IS THE MISTAKE for which I am suffering. #Order_no. was 1272435501#disappointment 1: At 10:12 PM got a call from rider Mr...Read More

Unethical Business Practices
Jun 09, 2017 01:55 PMRead
I have been a regular user of the Zomato app as well as the website for a very long time now. I have had some issues with their customer support(delayed/no response being the most common) in the past as well but I considered these as trivial matters and continued with the status quo. Recently, Z...Read More

Zomato Cheats !!
1 day agoRead
Refrain from using Zomato. You might as well use Uber eats or Swiggy. I ordered food at 9:30 and the next one 5 minutes later on 19 June 2019. Unusually that day, the live tracking map was not seen, Zomato delivery personnel's contact number is not provided, the chat system is powered by a chatb...Read More

Pathetic Delivery Service
4 days agoRead (via Android App)
Last night I ordered a salad from Subway while I was at work. The salad was half eaten as I can say this because I order this almost everyday.When I contacted the support team. Post numerous messages.they were least bothered to respond. Nobody even acknowledged my messages.I am also from...Read More

Delivery boy eats food. Cust. service rep defends!
4 days agoRead (via Mobile)
#terriblezomato#historyrepeats#deliveryboyeatsfood#irresponsible#unaccountable#miserablecustomerserviceAnd here comes another aweful experience review about Zomato. I ordered 5 biryanis from Empire restaurant, Indirangar. The delivery boy, Ramesh, delivered the same and left. After opening t...Read More

Fungus infected food. No replacement No refund
6 days agoRead (via Mobile)
This my order ID 1074370307. Placed order on 21 June 2019. Food delivered was fungus infected and smelling bad. I talked to customer support and asked for either replacement or refund. They denied for both and told me to send them an email and they will reply in 24-48 hrs.... These cheaters took...Read More

Regretful
6 days agoRead (via Mobile)
Last night on 20 June 2019 at around 12 after midnight I ordered two thhali from My Foods of Paharganj restaurant. I got my food delivery too late and the quality quantity and taste is disgusting. I paid cash 440/- for that but it is worth not more than 20/- rupees order. It's worst then street ...Read More

Don't order food late night....
7 days agoRead (via Android App)
Yesterday ( 19 June 2019) , I had lots of work load at my office, so I came home late and I was feeling very tired. I took a shower and freshened up, I was feeling very hungry so I ordered a Chinese triple rice from a nearby restaurant, thinking that my food will get delivered quickly. when I pl...Read More

Worst Experience,
10 days agoRead (via Mobile)
Worst to worst experience, don't trust any delivery boys, first you order online, then wait for 45 mins to only check what's happening with your order, then you get a msg from zomato, saying your order was cancelled by you & they won't pay the refund..I had paid the amount for the food I ord...Read More

Order ID: 1589088106 Cancelled my order!!!
13 days agoRead
I am pasting the email I sent the CEO of zomato-I am contacting you for a very serious concern called theft. I have order food from Sagar Ratna from DLF phase-2 cyber city. I were keep tracking the order and received an SMS after 45 min stating order is cancelled as you did not picked the ca...Read More

Poor and lazy service
14 days agoRead (via Android App)
I am gold member of Zomato then too wrong thing is happened. I ordered something and make payment for it, food is worst I also ordered hot chocolate browine but in it small piece of brownies and 1 scoop vanilla ice cream in other box. It is the example of worst service.The app does not have an o...Read More

Zomato is a cheater
16 days agoRead (via Mobile)
I had ordered food from a restaurant but after sometime the restaurant people called me up and cancelled the order. But at the app it was showing that the order is delivered. Now I am chasing them to give my refund. They have got pathetic customer support system. They are actually harassing thei...Read More

Bad app with worse service
20 days agoRead (via Android App)
Today I have ordered some food from Zomato with my friends and it shows that it will deliver in 30 minutes and it came to me in 55 minutes. And I was very upset because my friends were gone because they were late . And the food quality is bad and my family members don't even like this food a...Read More

Best Ever Food order app
21 days agoRead
Hello Everyone,I am back after so long time for review on Zomato.Service & Support: As Per my experience Service is Good, Them all Delivery boy are a good and responsive person.But its support is poor some time I cannot connect to its support properly. whenever I order from my laptop...Read More

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