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Non delivery. No customer care response. Review on Timtara

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Padmesh

Erode India

1 Review

Non delivery. No customer care response

Mar 06, 2012 08:12 AM 1585 Views

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I ordered a digital photo frame on January 30. I am yet to receive the product(March 6th). I wrote to Customer Care, even to the so called 'Chief Customer Officer' so many times...but they just don't respond properly. Horrible shopping experience. Will NEVER recommend this site to anyone.

I pray & hope they at least refund my money. It's frustrating to spend so much time begging them to send the product etc. And now I think I have to spend time in forcing them to refund my amount. PATHETIC.

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Brand Response

Dear Parikshit Mahatma ,
This is with reference to your query regarding delay in shipment process.
You have ordered ( Order no.10112475) Mitashi 5.1 Channel Speaker with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologize for the inconvenience caused. However, now your order has been delivered.
We have been delighting our customers for more than 2 years & are always committed to do so. There might be a delay but 100% resolution will be provided to all.
We would like to thank you for your kind cooperation & patience.
We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.
Thanks & Regards
Team timtara
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