Terrible Service at Safdarjung Hyundai – Lack of Professionalism and Transparency
I am writing to share my highly disappointing experience with Safdarjung Hyundai, Gurgaon regarding the service of my Hyundai Creta.
1. Unapproved Part Changes: Without any prior information, parts were added and removed from my car. This lack of communication and transparency is unacceptable.
2. Post-Service Issues: My vehicle was in better condition before the service. After the service, major issues arose, indicating a lack of expertise among the service executives.
3. Repeated Visits: The car had to be taken back for check-ups multiple times after the service. This inefficiency is frustrating and time-consuming.
4. Questionable Practices: It appears that issues are being created intentionally to extract more money from customers. Although they offer some discounts, it seems to be a tactic to feign customer care while charging extra.
5. Lack of Response from Higher Authorities: Despite escalating the issue to the North India Hyundai team, there has been no response for over a month. It raises concerns about a possible connection between them and Safdarjung Motors. Even after requesting to involve the Headquarter team, nothing has been done.
Email to Hyundai India and South Korea:
• I mentioned that extra charges were applied without approval and later offered discounts after heated conversations. Is this the standard operating procedure, or is it a tactic to extract more money from customers?
• Parts were added without my approval and later removed. Why does this happen?
• I requested Hyundai India to involve the headquarters in this email to highlight how customers are being treated and why they might prefer other companies.
• I suggested that a deeper investigation could reveal the extent of customer frustration. Many customers may not escalate their issues, but some, like myself, are willing to do so.
I urge Hyundai to take serious note of these issues. While Safdarjung Motors may be a valuable business partner, customer satisfaction should be the top priority. Is the focus on maintaining business partnerships or ensuring customer satisfaction?
I am open to a detailed conversation or a call to discuss this matter further.
Best regards,
Narinder
