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+91-22-44224422, +91-22-40520100

Verified Member MouthShut Verified Member
Durgapur, West Bengal India
Meru Cab - Charged me twice for the same journey
Dec 10, 2012 01:41 AM 2063 Views

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Travel Convenience:

I took a cab from New Delhi Airport to east of Kailash on 26th Nov. (Cab no- DL1RY2922). After I reached the destination, the fare amounted to Rs. 548. I asked the driver to charge me via my debit card. He tried a couple of times, but there was not response. So I had to pay him in cash.


Later on I got a messege from my bank that the online transaction had been completed. So I informed Meru cabs that there had been a case of dual payment. They checked their records and agreed. A mail was sent to me asking for payment/journey details. Till now there has been no refund. The entire process has left a bitter after taste.

Brand Response

Dear Shreya,
Thank you for contacting us via MouthShut_Official.
We apologize for the inconvenience you and your family had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your contact details so that I can personally ensure that the issue is resolve at the earliest.
For any further assistance, please feel free to write us at feedback.web@merucabs.com
Regards,
Customer Relations-Meru Cabs

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