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After payment & reminders goods not delivered. Review on LetsBuy

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31%

1.75

9,738 Votes

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shashibala1

New Delhi India

4 Reviews

10 Followers

After payment & reminders goods not delivered.

Nov 22, 2011 07:58 AM 2548 Views

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Product Quality:

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I have ordered on https://letsbuy.com on 05/11/11 for HCL ME *AM* 7-A1 Tablet vide order no. LSB 577867. A packet was delivered to me on 10/11/11 and I have made payment of Rs.16, 990/- but on opening the packet I found that it was wrong product i.e AE7-A1 tablet(Cheaper model).

On my compliant, company has collected wrong product on 14/11/11. Even after repeated reminders and e- mails, they have neither delivered me correct product nor refunded the amount till date.

Shashi Bala

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Brand Response

Dear Shashi,
You are a valuable customer of ours who had trusted us and placed an order for a tablet for which there was a mistake of delivering the wrong model number. We are very sorry for this matter.
It was thoughtful of you to inform us about the same as it provided us the chance to notify the concerned department and review our procedures to ensure that this cannot happen again.
You deserve the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. The pick-up was done on the 18th and your replacement has been scheduled.
Meanwhile, a care member has been directed to demonstrate commitment to service excellence by keeping you posted about the latest progress on the issue.
We truly appreciate your patience for bearing with us and would work to resolve the issue at the earliest.
Yours in Service,
Team Letsbuy!