Extremely Disappointing Experience. Review on Cashify

I'm writing to express my deep dissatisfaction with the experience I had while trying to sell my iPhone 13 through your platform. What was advertised as a convenient and transparent process turned out to be frustrating, misleading, and unprofessional.

I initially listed my iPhone 13 for sale on April 3rd, 2024. The app showed an estimated price of ₹;26, 000. However, when the agent visited my home, he reduced the offer drastically to ₹;15, 000, citing minor side paint wear and 70% battery health. After some negotiation, he offered a final price of ₹;22, 000, which I declined at that time as I wasn't comfortable with the revised valuation.

A few weeks later, I decided to proceed with the sale based on the previous quote of ₹;22, 000. However, the new agent who visited this time offered only ₹;16, 500, saying my battery health had dropped to 68%. Despite pointing out that the previous quote was ₹;22, 000 for nearly the same condition, the highest offer I eventually received was ₹;19, 000. This was after continuous back-and-forth calls with his regional manager and vague explanations like "new offers" and "price drop policies."

To make matters worse, the agent claimed that replacing the battery at an Apple store would cost ₹;8, 000 yet I found out that Cashify repairs iPhone batteries for just ₹;4, 000. Even more shocking, the same iPhone 13 is being sold refurbished on Cashify for ₹;32, 000. This means you're buying phones from customers at a very low price and reselling them at a significant markup without being honest about your margins or process.

The inconsistency in pricing, manipulative negotiation tactics, and poor customer service left me feeling deceived. After doing further research, I found many similar complaints and negative reviews from other customers who faced the same issues.

This kind of customer treatment is unacceptable. It not only damages trust but raises serious concerns about how transparently Cashify operates. I will not recommend your services to anyone and will be sharing this experience publicly.

I sincerely hope this feedback reaches someone in leadership who genuinely cares about improving the customer experience not just maximizing profit at the cost of trust.