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Apple Sucks and So Is Apple MacBook. Check Why?
Jan 17, 2008 11:39 AM 156689 Views
(Updated Apr 26, 2010 09:49 AM)

User friendly:

Look & Feel:

Value for Money:

Service & Support:

Update on Apr 26 '10:** Over 2 years, bcoz of very high volume of data in my mail box and harddisk. the performance of my Vaio (on Vista) went significantly down. Also, since I use my laptop significantly while traveling, I've shifted back to Apple MacBook Pro (the new aluminium body version). Hope this meets my expectations.

Update on Feb 2009:

Considering my frustrating experience (& more important seeing the damage to

their own brand), Apple had finally agreed to refund my money for the MacBook.

I was relieved not knowing that the situation is only going to be worse. Apple

promised to make the payment in Nov; its inching Mar and I am yet to receive

it. Moreover, I've had to pay the penalty of 75$ bcoz the cheque sent by them

bounced. Only when I wrote a strong mail to them yesterday, they listened

(that's the only way you can make Apple hear).

Don't be surprised if you face the following issues with your Apple MacBook:

1.) Battery Stops Working: It is quite possible that battery of your new

Apple MacBook suddenly stop working

2.) HDD Crashes: Although not so common (and definitely not affordable)

as Battery malfunction, it is possible that  HDD of your Apple MacBook

suddenly (you will be lucky if you get some symptoms) crashes.

3.) Physical Crack Appears: Least expected but again quite common and

possible that during normal course of working, you see a physical crack

4.) Not able to burn DVD: Don't wait to call Apple and fix the Leapord's

DVD writing issue (related with VRAM setting) before you (like me) waste 10 or

more empty DVDs.

5.) Power Adapter Becomes Too Hot:Again don't be shocked by the hotness

of your Apple MacBook's power adapter.*

6.) Keyboard Randomly Stops Working: **Again, blame Leopard (and not Apple)

for not allowing you to write using Apple MacBook's keyboard.

7.) Turning Yellow:The latest bug which has killed the only Pro (Look n

Feel) I used to mention about Apple MacBook. I found that I am not the only one

  • there are thousands (and may be more).*

8.) CD/DVD won't eject*

9.) Apple Service & Support doesn't respond to you for 45 days: Last

but not the least, you may have to wait for 45 days (that too when you post

such review) before Apple Service/Support (at least in India) start listening

to you.


I am an IIT Delhi graduate & an entrepreneur based in Delhi, India. Early

last year, I started my 2nd venture and along with my two partners, I bought an

Apple MacBook.

The main reason for which I bought Apple MacBook was its reliability (I

expected). I was very happy and excited when I started using Apple MacBook and

as expected Mac’s design fascinated everyone around me. However, within the

first few months, its battery broke suddenly. The same happened with one

of my partners.

Although we were not expecting any more failures, we were not so much worried

about any potential failure as we paid for 3 years protection plan.

Unfortunately, within next few weeks, **I lost my address book and contacts

due to a sudden data corruption** on my MacBook. It was a big loss in terms

of the time and lost contacts but somehow I survived.

But, the real horror started after that. One fine day, my partner’s Apple **MacBook’s

harddisk suddenly crashed **and he lost all the data, except the one’s he had

already backed up. The lost was irreparable and huge. Moreover, he wasted many

days getting his MacBook’s hard disk replaced due to false promises and

repeated delays on the service center’s front.

Given that we together lost the battery, I immediately took complete back up of

my data. Although not desired but consistent to my expectations, my machine

started showing symptoms of crashing; it started slowing down and hanging up in

between. Since I didn’t want to waste more of my time, I called another service

center, UC Infosys, one of Apple India’s service centers in Delhi. Having

discussed the symptoms about my Apple MacBook with them over the phone, I was

told that I send my laptop to them and they will rectify it within 2-3 days. **It

was Dec 5, 2007**. After confirming the time with them I sent my person with

the Apple laptop to them. Having reached there, my guy was told to wait for 2

hours. I called them and confirmed with them that they will diagnose the problem

after 2 hours. After two hours he was told that he should come again tomorrow,

as their technical guy was not available. The guy went to them again the next

day (Friday) and finally they diagnosed it and found that my Apple MacBook’s

harddisk is in trouble. They called me and promised to deliver the laptop by

Monday. Since I didn’t receive any call from them I called them and I was told

that the harddisk is in its way to Delhi from Bangalore and is stuck due to

flight delay. I was told that my laptop will be ready to pickup on Tue by 2 pm.

Again, in absence of any communication from them, I called them and I was told

that I will need to wait for some more time. Being frustrated, I called their

manager/founder and he told that we are expecting the MacBook’s harddisk and

you may need to wait for a day or two more. I realized that these people are

not taking the responsibility and for them their promise didn’t matter. As

expected, once again, there was no communication from UC Infosys even

after 3 days and moreover, the founder stopped picking my calls. So, I called

Apple’s US office and I was told that I need to contact Apple’s support center

in Bangalore only. I called the Bangalore center in Delhi and I spoke to a

gentleman from Apple’s support in Austria. This guy told me a different story;

he told me that 160 GB harddisk for Apple MacBook is not available with them

but they will deliver 200 GB harddisk as a compensation for the delay. I was

promised the job to be done in next 3 days and I was promised that I would not

need to make any call.

Having wasted so much of my time and energy, I was finally expecting the job to

be done. At this point, I knew that Apple’s service sucks but I didn’t expect

them to treat their customers as people on the road. Contrary to my

expectations, I didn’t receive any responsef. I again called them and escalated

the complaint to a senior manager. I wanted to talk to the head of Apple India

but I was not given any details and was told that I am already talking to the

key decision maker. She promised me to get back to me with exact status and

committed to sort the issue with my Apple MacBook immediately. But the bug

didn’t stop there… even then I didn’t receive any communication.

At that point I decided to take this route of going through the social media.

As part of my organization, I had to work on a critical, 2 weeks long

assignment. So I had to be silent for that period. **Today it is Jan 17th; 43

days have passed and no communication from Apple. **Am I wrong when I say

Apple Sucks?

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