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Inferior Quality of Video Door Phone
Oct 22, 2013 02:40 PM 3848 Views

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On 2nd June 2012, we had purchased Video Door Phone (VDP) B&W with Handset (1 Year Warranty Onsite). Authorised Distributor -GALAXY ENTERPRISE, Kolkata.


A service/complaint call was attended on 26th July 2012 for a complaint for Continuous Ringing. A representative from their team tried to rectify the issue. But the issue was not completely resolved. We took an effort all over again & complained to their call center on 8th August 2012 & they had given the reference name & contact details of Mr. Haider for getting the issue resolved.


For immediate action we got in touch with Mr. Haider & his comments - referred to us that the Phone set is a defective one & will be replaced in a week to 10 days time. But to no avail & we tried to get in touch with him post that on 14th Aug, 28th Aug, 7th Sept, 14th Sept. The issue remained unresolved till 3rd Oct 2012. We had to send a reminder mail on 3rd Oct 2012 for the same & finally in 2-3 days a representative had come & replaced the inferior quality & defective piece.


The product was being used but unfortunately from August 2013 the same issue as above of continuous ringing had started all over again along with the video screen also not working.


On raising the complaint over mail, a representative had come over & checked & stated that the unit will need to be replaced for additional charges & also need to acquire a comprehensive AMC.


On requesting the waiver for the charges, was told that during warranty the product, it can be replaced only once irrespective of recurrence of defect.


Our concern is if any item is purchased & gets defective within 2 months of purchase & is replaced, and then the replaced unit also undergoes the same defect along with additional issues in the whole set within 10 months of replacement too, then there is a big question mark on the Quality of product offered.


Why is the consumer expected to pay for the replacement of inferior quality & defective items.


With a reputed company like Zicom, this is least expected & we hope the issue is resolved at the earliest


Thnx


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