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Whirlpool

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Non-reliable products.Worst staff attitude(Blore)
Apr 16, 2012 10:46 PM 1632 Views

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Whirlpool service has been one of the worst ever experience I had in my life. I had bought Whirlpool refrigerator a few years back(3 years ago) model(Elite 26). Few months ago I had problems with its cooling just after warranty expired. It would never cool and all the items in it staled.


When I reported the issue to the customer care center, na executive came over to fix it and said the gas in the pump/Compressor needs a replacement to which I agreed and I was charged a sum of 2800 RS. We got it fixed and I was charged a sum of 2800RS. Everything was worked fine for two days and after two days problem resurfaced. I had to call the customer care executive again and the person turned up for inspection said it was not fixed properly and got it fixed by a third party local person.


This was not all!


It worked fine from that day and had no problems whatsoever. BUT WAIT I saw sudden surge in my electricity bill from the month it got fixed. Previously what would be 400-600 as my electricity bill would now be 1200-1500 RS. It didn't take long for me find the culprit. Yes it was indeed the my Whirlpool refrigerator. I noticed the bills for 3 consecutive months and on confirmation from local repair who just inspected and confirmed the problem with my local repairer.


I again had to call the customer care and she/he would again send the person to inspect. But this time I had this guy Paramesh that was been sent as the repair person. He came in for a inspect and recognized the problem immediately. He told he would be sending a concerned person by afternoon that day and no one has turned up ever since. I had been repeatedly calling him (20 times at least) he either cuts my call or answers in a worst possible tone. I even told him I will escalate the matter to his seniors he told me I can escalate and tell anyone about this and never bothers of it.


This is pathetic and I never seen these guys. I can't sit in my home waiting for these guys who would never turn up. My complaint number is BG0412007203 and update you all on the same.


Thanks for Reading have great day and remember not to buy any products from Whirlpool.


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