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MouthShut Score

52%
2.72 

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

Value for Money:

Rs. 26,499 (Launch price)

Voltas

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Verified Member MouthShut Verified Member
Ashok Vihar India
Waste of Money - 1.5 Ton Window AC
Dec 25, 2017 11:31 PM 24824 Views

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

Value for Money:

I bought this AC in 2014(Model # 40111312014) which has a cooling capacity of 4950(w), this is the RAC/Window 1.5 Ton 5 Star Window AC


For about a year every thing kept working fine( though we use it only for a season), by the time it completed 1 year the cooling gas leaked. Wow, I called in the customer service and they responded, now lets hear the story:-


Service & Support: I called the customer service and they responded stating that I will have to pay the visiting charges as it is not covered in the guarantee period. I told them that we only exhausted 25 days and how can an AC would need a service for Gas leakage just after it completed 1 year. We finally called the technicians and in the meantime I also reached out to their Mumbai office and spoke to the GM marketing and narrated the whole story and out of courtesy he asked to get the AC inspected and get the work done without any charges. Finally it was done, with an assurance of 90 days.


This was the beginning of the problem with this AC, and till now its there


Cooling and Sound: I am not concerned about the sound its fine but still it has a sound. The cooling started to impact after about 2 months and I called the same person in Mumbai office, he referred the chief technical officer here in Delhi and he also went ahead and supported us out of the way and got the AC inspected. There was some problem with the coil and they went ahead with the chemical wash and assured that there won't be any problem going forward.


Year 2015 went fine and its now the summer of 2016, the coil started releasing Gas and again we got it repaired by paying the visiting and gas filling charges. The swing stopped working but we managed because it was winters that was coming and thought to get it done in 2017 summers. We got it services in the beginning of the summer and everything started working. The censer stopped working showing some error code E2, in order to identify what this error is all about the company technicians tried their best and finally they said that the mother board need to be changed including the censer. We paid INR 1900 to get this thing changed which never required to be changed, the spare part which was declared faulty could be repaired. Repairing charges INR 500-600 maximum, if this could have been done how would the authorized agency earn money


Reliability & Sanctification: The only answer to this is "That I am changing my Voltas to O'General


Value for Money: Never buy any Voltas product, at least an AC.


Friends if you think that someone in your family or friends are using Voltas AC, then they are on God's mercy and many many Good luck to them, may be time has not come.


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Voltas 185 Ly 1.5 Ton 5 Star Window AC
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