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MouthShut Score

50%
2 

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

Value for Money:

Rs. 35,999 (Launch price)

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Voltas is the Worst Service Provider
Aug 04, 2018 12:04 AM 1215 Views (via Mobile)
(Updated Aug 04, 2018 02:23 AM)

Service & Support:

Cooling and Sound:

Reliabiity & Satisfaction:

Value for Money:

I am writing a review first time ever on an online portal but I am being enforced to do that because of the extreme frustration which I am going through due to very poor service provided by Voltas.I purchased the AC two months back from tatacliq order id 102151213, Ac worked well only for 2 months and suddenly it stopped cooling and started displaying E8 error.We immediately contacted customer care to which they send a technician after 2 days, he checked and took away the PCB panel of AC saying that it needs to be replaced{Ac has 5 year product warranty and 10 years compressor warranty}.There was no update after this for 4 days and after around 25-30 follow ups with customer care, technician arrived after 5 days with the new PCB panel however their sla for fixing ac is 2 days.Technician worked for 5 hours trying to fix the ac until they finally came to know that part ordered was defective and went away saying it is the fault of voltas.Its been 7 days after it and noone is responding when we tried calling service centre{telephone number:9716718877, customer care number keeps saying that they will get back to us but no update after that.I genuinely feel voltas is biggest cheater in name of no. 1 service provider who is harassing thier customers who trusted to buy expensive items.Would be going for taking legal action against them since this is clear case of fraud and cheat as it seems they are never going to get back to us with the corrective items.Complaint number: 18072510134.My Registered mobile number: 9873285514.Name: Gaurav Gupta


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