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MouthShut Score

68%
3.33 

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

Rs. 8,19,000 (Ex-Showroom)

Volkswagen

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Quite a pathetic service......
Jan 28, 2015 09:25 PM 43463 Views

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

With the brand marketing of Das Auto(and having used a VW in Germany in 1999), I jumped to buy a Vento from Bangalore dealer on Hosur Road. All looked good till the payments were made and car was handed over.


There were so many defective things, which were loosely fixed with lot of rude and careless service management team. The offers made in the purchase cycle were eye-washes(like Insurance of 32K turned out to be just 18K), the car was more than a year old(lying in their warehouse) with many parts still failing(like front glass has a crack, front window does not open at times).


The worst part was the apathy with which the VW dealer as well as their Call Center treated the problems. I think they have NO concept of any service or customer care. Once you buy it, you are all alone with your car.


Would want the people to be careful while choosing VW.


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