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MouthShut Score

68%
3.33 

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Rs. 11,60,000 (Ex-Showroom)

Volkswagen

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Basic Engineering flaws in Vento Diesel
Aug 30, 2015 12:43 PM 53803 Views

Leg Room:

Dealer Satisfaction:

Mileage:

Comfort:

Reliability:

Appeal:

On 9th May'15, have done 2nd Servicing at Mumbai Mira Road Workshop.(vehicle run around 11000 KMS+, in 2.5 years).


While taking car for servicing, the input given from my side is that front tyre seems to be deteriorating quite fast. Pl check them. They told that they will rotate the tyres and check the problem of un-balancing/other mechanical issues if they are culprit of excessive wear and tear on front tyres.


In afternoon, I got the call indicating that some bush has worn out in tyre assembly area and they need to replace the metal assembly and it has to be done for both front tyres. No choice for me, advise them to give go ahead.(costed around > 5000/- or, don't remember the exact figures, but in total with servicing cost, the total bill was around 17000/- plus).


When I reach in late evening hours to take the car back, due to rush, I was almost 2nd last person to collect my car. Incidentally, network was down and couldn't punch the debit card and I need to go to ATM for take the cash for clearing my bill.


The service advisor don't have time to interact(as he was alone for entire day operation & in a hurry to close the day) while giving delivery of car. They just told that problem has been resolved. I presumed that balancing/tyre rotation etc has been done. In any case, since, they have replaced some metal part, thought that the tyre wear/tear should not happen further now. With that presumption, I left the service centre as it was almost 8 pm by that time.


For few days, I didn't even tried to notice any thing as we believe mentally that post servicing nothing to be seen atleast for few months. But, once I observe, to my shock it is found that tyre rotation itself has not been done at all(though it has been charged in the bill). Since, I have lot of official touring activity, don't get time to further pursue the matter. Due to the same reason, I was not even able to use the car much post servicing.


Pl refer the attached photographs of front tyres and rear tyre. As of now car has run 12000 KMS. With such running of only 12KMs, the condition of front tyre is extremelly bad and during my visit to another Volkswagon workshop recently, they were advising to change the car tyres. I was really in shock. Other problems in my car are;


a) twice there is'flashing spring symbol' in dashboard in past few months. Both time, I visited Andheri Workshop. They resetted the software and advised me to wait and watch. They tell me that there must be some problem in Diesel you use.(First servicing of car done at Andheri workshop only, earlier it was named as Tornado motors)


I understand from one of my friend that he had the same problem and Meera Road service station replaced three fuel injectors. After lot of hard fight, he could convince Meera Road workshop to pay ONLY for one fuel injector(22000/-) and remaining two was replaced free of cost by workshop. I am also finding lot of similar complaints on net for Vento.


b) AC vent quality inside the car cabin is quite poor. Three of them already got broken. One of them; with-in warranty period got replaced by the Andheri workshop free of cost a year back. However, remaining two also got broken just after that. Each assembly(no repair is possible) of AC vent is costing around 2000/-.


This is due to so called GERMAN Engineering.


c) The first thing; while taking delivery of car, the sales person of Tornado motor gave the unique advice of keeping car wiper in up condition. If not done, they will hit the metal body of car bonut and keep on damaging, it. I was totally amazed by such kind of basic engineering flaws by a World number 1 Car maker.


Considering all above problems, even though my car is in brand new condition, I am seriously thinking now to selling it off and going back to trusted Maruti/other equivalent brands who doesn't have such kind of problems in any of their cars.


I am really angry on myself that why I took decision to buy a Volkswagon car. It's definitely the first and my last Volkswagon car.


I wish that Volkswagon India must seriously take these inputs by customer to their design team, find solution and take some drastic steps to improve design flaws.


Generally, car makers call back the vehicle for correcting such kind of flaws but unfortunately, I have never seen any feedback/concern of Volkswagon as a company to rectify these problems once for all. Volkswagon India has really spoiled the name of GERMANS.


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