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MouthShut Score

42%
2.47 

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Mumbai, Maharashtra, India India
Mnp process
Apr 15, 2015 11:19 AM 6404 Views (via Mobile)
(Updated Apr 15, 2015 11:19 AM)

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I did a MNP from Airtel Pre paid to Vodafone Post paid in the 1st week of October 2013 based on the assurances of the Vodafone store located in Adyar, Chennai by the manager, Mr.Rajasekar and my number is 995201XXXX.


I have been following since then through call center complaints and not less than 25 - 30 mail correspondences for no signal at my residence and Vodafone has still not responded properly to this. I had to escalate this with the Nodal officer to Mr.Madhan.S and after 3 reminders, I received a mail on Friday the 13th Nov 2013, that there would be a check on my residence that weekend to solve this signal problem. I had replied that I would make myself fully available and did get a missed call from one number 915992XXXX.


When I tried reaching the same at different times on Friday, Saturday and Sunday, he never picked and finally on Monday when I call he replied that he doesn’t pick official calls on weekends! Even though I had written mails in parallel to The Appellate authority I haven’t still heard from them too.


Meanwhile I started getting calls for my bill payment when I haven’t seen a revert of this complaint and moreover have been losing many a important calls not to mention the missed call alert that I subscribed for


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