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9%
1.37 

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Verified Member MouthShut Verified Member  
Chennai India
Viveks T.Nagar - "The Best products seller"
Apr 25, 2015 09:16 PM 15044 Views

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What ever Home consumer product we wanna buy, we directly land up at the Vivek, T.Nagar.  We have purchased over a dozen of product from Vivek like - 3 ACs(2 Split and 1 window), Owen, 2 Washing machines, grinder, mixie, Induction stove, gycer and so on.


We have purchase products from about 4 Viveks showrooms in Chennai -


1) Viveks, T Nagar.


2) Viveks, Adyar,


3) Viveks Nanganallur and


4) Viveks Tambaram.


The T Nagar Viveks is the best in sense of luck, inquiry, service, customer support, pricing until Delivery. They are good in the After sales service too and respond little quicker.


The Tambaram Viveks is also good and we have been lucky. we god the induction stove from Tambaram and its been 2 yrs and still working great!  But dont visit there often because they have limited range of products and their parking is a hectic.


But the other two - Adyar and Nanganallur are very worst and is very unlucky to us. The products purchased from there fail and even their custormer service and support is way worst. They Advertise for outdated products and mesmerize to buy.


The Good -


1) Large Range of variety at the the stores especially at T nagar.


2) Customers are given warm welcome by the guiders.


3) The inquiry and Sales process is very good and smooth.  They give us every detail we want.


4) the delivery is also good. They deliver on the day we expect.


5) the pricing is too nominal and basing.


6) Viveks sell all home appliances including electronic goods like TV and phones!


7) Good After sales response and inquiry.


The Bad -


1) The after sale Feedback support is very irritating. We ordered a AC and the feedback team called us even b4 the AC delivery asking for the AC rating.  I told her "how can I rate the product, even b4 receiving it".


2) The Showroom support guys are not that informative and they some dont answer wat we ask.


3) most of the advisers advise about the product which they like and sell more. But they dont look into our hearts!


Verdict - This is a one store wer u can find many home appliances in huge range!  But their showroom suport need improvement.  They r not that helpful.


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