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MouthShut Score

19%
1.66 

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Unprofessional & poor customer service & deliver
Oct 12, 2018 11:23 PM 544 Views (via Mobile)

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Purchased TCL TV from Vijay Sales in Hinjewadi and was to be delivered and installed today i.e. 12 Oct'18. I had travelled from Mumbai specifically for this purpose and therefore planned and coordinated with Vijay Sales Staff, their Manager , delivery and installation teams in advance.


Unfortunately kept waiting whole day and as i write this at 11 pm , still the TV has not been delivered despite various followups throughout the day...in fact no response from their sales or delivery teams after some time.


This was extremely unprofessional on the part of the Vijay Sales - sales and delivery teams without any single person taking responsibility whatsoever of ensuring smooth delivery and installation, leaving it completely to the customer to follow up and try to make things happen.


Extremely disappointed with the whole experience and will be taking up the issue with their management tomorrow on this pathetic customer service and lack of ownership.


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