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MouthShut Score

19%
1.65 

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Verified Member MouthShut Verified Member
Thane India
Poor After sales service
Nov 10, 2017 03:53 PM 5827 Views (via Android App)

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Hi friends I would like to share my experience with Vijay sales I went there around like 8 months ago to buy a washing machine on my credit card and they convinced me to buy their own brand washing machine named as wise I bought at and then since that time it was working fine and then suddenly stopped working after maybe 3 to 4 months as it is there own brand there was no technician auto Parts available in the market. I went ahead and I lost a complaint against this with Vijay sales and they told me that they will be a technician visit at my place in 5 days around but then there was never a technician sent to me and I took like a round one month for them to send the technician and then the technician said that we don't have the parts available it will take more time and the machine was kept unrepaired for more than a month, anyhow finally the technician came and they had it repaired. I would never suggest anyone to go with their own brand it was really a bad customer service experience


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