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Sep 23, 2004 12:05 AM 6659 Views
(Updated Sep 23, 2004 12:11 AM)

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The list of Refrigerators of Videocon does not include the model we have experience with. Ours is a 3-door, no frost 280 l model which is perhaps not marketed now. But this review is about the service quality of Videocon and includes besides refrigerator, air conditioner and twin tub washing machine.

Videocon Company sells many so called white goods. Refrigerators, Washing Machines, Air Conditioners, Television Sets and more.

We bought a Videocon washing machine long ago when the washing machines were just beginning to come into vogue. This was a twin tub machine of Japanese make. Videocon was going into collaboration with a Japanese Co. and in the beginning machines were imported and sold as it is. Even the plastic tube to connect to the tap was original and could not be connected to our taps. Of the two tubs one was meant for washing and the other, smaller one, for spin drying to expel the water. The machine was good and served us well for many years. Later we bought a fully automatic machine, not Videocon.

We were to buy later two Videocon appliances and are regretting ever since. First purchase was that of a 3-door, 280 l, no frost refrigerator, model CH-30. This was also, perhaps, imported and sold. It is not marketed anymore. We bought it for its size, large freezer compartment and also a good size vegetable drawer. Unfortunately our experience with the machine is, to put it mildly, very disappointing. It gave us trouble from the beginning. It had to be repaired several times. Gas leak is a very frequent feature of Videocon machines. We faced this problem many times. It is almost impossible to contact their service center, MACOTAX. The phone is always engaged! For every visit heavy charges are levied.

Though once the complaint is lodged they do respond. But otherwise the quality of the service is appalling. Their mechanics experiment with your machine and change parts just to try and you have to pay for their trials. Gas pressure is not obtained as required.

Sometimes it is less and sometimes too much. If it is during the guarantee period one is lucky, otherwise one has to pay large sums every time for Videocon capricious service. We had to face during the summer months trouble for several weeks while our refrigerator was being put in working order. Even then I had to seek the help of the dealer though whom the machine was purchased (I happen to know him). Due to his intervention the machine was taken to the workshop and repaired. But even that repair did not last long.

In the meantime we had entered into a service contract and were spared huge expenses. To cut it short never buy Videocon refrigerator!

Some time back we bought a window air conditioner. Unfortunately, we were sold again Videocon machine, a 1.5 tonne VNA1800DX model and our experience has repeated. Same story of gas leak is repeating. In a few months time it has leaked twice. The guarantee for gas filling is for only six months. Again just when the guarantee expired gas leaked. You have to pay Rs. 270/- for the visit of their mechanic and then the estimate for repair is given.

The gas filling id done in the factory and so the machine is transported to the workshop and one has to pay for transport, gas filling and labour. Videocon will like you to be spending about three thousand rupees every six months! I again sought the help of the dealer and managed to get the gas filled FOC or free of cost in their terminology but for the visit charge. But the gas leaked again before 6-months were over.

Fortunately, this time we complained and with some delay, permissions may be, the gas has been filled. But we do not know how long this will last. In fact we are always in a sort of worry.

Our experience tells us, never buy VIDEOCON refrigerator and Air Conditioner. The machines are bad and the mechanics are illiterate.

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Videocon RNR-290