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MouthShut Score

69%
3.77 

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Very bad in replying very poor service and fake
26 days ago 468 Views

Customer Service:

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This review is 'under moderation' by vehicleshift.com and will obviously never come up on their website.


Name: vehicleshift.com,


Contact parson: Sushil and Sony( Lady)


Contact No: 7676768211, 7676768200(his company owner Sony Singh)


So I am posting it here to share my terrible experience.


Used: Car Carrier service.


Had used vehicleshift.com twice before without any issues so had no apprehensions using it again to transport my vehicle from Delhi to Pune. But this time has been a nightmarish experience.


1. Starts with the driver in Delhi who came for the pick-up demanding money(‘tip’ as he put it) Not faced this before but I had to pay up obviously. Please do not entertain such requests. I made a mistake.


2. Delayed delivery in Pune 18 day. (no explanation given).


3. Small dent on the bonnet of vehicle and scratch on right rear body panel(pointed out at delivery that this was not there at the time of handing over the vehicle and also not mentioned in their inventory, This was not taken seriously / acknowledged. Have read enough reviews to know that vhicleshift.com gets out of paying any kind of damages using all possible loopholes(have also received an email from them to this effect) so I am not expecting anything. But does not mean that I will not try to claim.


4. All of this I can still understand and I will pursue to get compensation name. What I could not understand was that after booking the vehicle in Delhi. UNTRACEABLE as the online tracking was not working for my consignment number and call on this no 7676768200, 7676768211, unreliable and inconsistent answers.


a. They refused point blank to provide any senior supervisor’s number. Took my number at least 9 times saying they will arrange to call back. I did not receive even one call.


b. I Emailed Customer Service three times in one day. Received three computer-generated ticket ID's but no call/reply as to where my vehicle was.


This was something I found COMPLETELY UNACCEPTABLE.


As a result, I discussed my serious concerns with friends as it was a high-end expensive vehicle. I was at loss and not knowing whom to call and not knowing where my vehicle was. Delhi authorities as there could be the possibility of wrongful use of the vehicle in transit especially as it was passing through multiple states at the time of elections in the country. I was also erroneously given the name and number of a person in charge of car delivery in Pune and not the car delivery section. This I found out later.


All in all, a very disappointing experience especially frustrating dealing with the call operatives. Probably will never use this service again. Would have appreciated a little bit of consideration and transparency in vehicleshift.com dealings with customers, especially repeat customers.


Till date, no one has called me after my complaints - which shows how seriously vhicleshift.com takes its Customer Service.


.


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